Personalführung per Anweisung ist ein Führungsstil von gestern. Zeitgemäßer und effizienter ist es, andere zu motivieren. So machen Sie das auf Englisch.
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As a secretary or personal assistant, you may have quite a lot of authority. But when you want to get others to cooperate with you, it’s usually best to try to do so without using any of it. Instead, try to get others on your side by shaping the way they feel and think. These five tips together with 12 sample English sentences will help you do just that.
1 Show empathy
Instead of trying to get them to understand you, make sure you understand them. People are more likely to cooperate if they feel that you care about them.
- That’s really interesting. Tell me more.
- I can understand why you think that.
- That must have been very difficult for you.
2 Find common ground
Show people how what they want is not so different from what you want. This means really understanding their values and concerns and being able to see things from their point of view. Be sympathetic.
- You know, I think we actually both want the same thing. Let’s see how we can reach an agreement.
- That sounds not all that different from what I was thinking. Can you tell me more?
- Bosses can be very difficult, can’t they? I can understand why you don’t want to change the arrangements.
3 Don’t argue
Don’t fight; you may lose a future ally! If you can’t agree on something,
at least stay friendly.
- It’s a shame we can’t agree on this, but let’s not worry about it too much.
- Well, there are other priorities. So let’s move on, shall we?
4 Help them believe in change
People often don’t know that they need to change. But sometimes change is necessary if things are to improve. Show the better way, and take away any uneasiness they may feel about taking that path.
- You know, I understand you. But what have you got to lose?
- I've seen you do things like this very well in the past.
5 Time your request well
There is a time for everything. When people are feeling stressed out, angry, anxious or threatened, they are not receptive. Wait for a good moment.
- Do you have a minute or two?
- Is now a good time?
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English / Deutsch
concern: Angelegenheiten
empathy: Empathie, Mitgefühl
to find common ground: zueinander finden
to shape: (hier) prägen
sympathetic: mitfühlend
value: Wert
ally: Partner
anxious: ängstlich
to feel threatened: sich bedroht fühlen
to be stressed out: im Stress sein
uneasiness: Unbehagen