Als Sekretärin sind für Sie sicheres Auftreten und gute Umgangsformen genau so wichtig wie die richtige Ausbildung. Testen Sie einfach, wie gut Sie in beidem sind.
Good manners – test yourself to see how good yours are
Als Sekretärin sind für Sie sicheres Auftreten und gute Umgangsformen genau so wichtig wie die richtige Ausbildung. Testen Sie einfach, wie gut Sie in beidem sind.
Whether you work in a big multinational company, a lawyer’s office or a medical practice, you should always treat customers, clients or patients with the same mixture of respect and self-confidence.
One way to boost your self-confidence is to make sure you knowhow to react in difficult situations.
Find out how much you know about business etiquette in the English-speaking world by doing our short quiz.
Selbsttest Business-Etikette
1. A good answer to ‘How do you do’ is ‘Fine thanks’. ❑ yes ❑ no
2. You invite your colleagues to a pub after work on your birthday. ❑ yes ❑ no
3. A boss usually calls his secretary by her first name. ❑ yes ❑ no
4. You should always shake hands with important customers. ❑ yes ❑ no
5. When you collect a guest from reception, you walk ahead. ❑ yes ❑ no
Weitere Tipps zum Thema 'Umgangsformen' finden Sie in Secretary Today
1. No. The answer is “How do you do.” “How do you do” is a set phrase, not a question – that’s why there was no question mark (?) after it. No answer is expected. It is disappearing from use in a lot ofmodern companies, but you still hear it in more formalbusiness situations. A lot of younger people prefer to reply with: “Hello, pleased to meet you.” This is perfectly acceptable.
“Fine thanks” is the answer to “How are you?” which is a – more or less – genuine inquiry into your health and well-being.
2. No, they invite you. Going for a drink after work is common, especially on a special occasion. But you don’t pay for the drinks on your birthday.
3. Yes, and you will call him by his first name, even if he is the CEO. From the managing director to the trainees, almost everyone is on first-name terms.
4. No. You only shake hands the first time you meet somebody. A customer doesn’t usually offer his or her hand and you need not offer yours. You don’t shake handswith friends or colleagues.
5. Yes and no. If possible, walk alongside the visitor. Go ahead through doors but step back when entering the lift and let the visitor step inside first.